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..  Licensed under the Apache License, Version 2.0 (the "License");
..  you may not use this file except in compliance with the License.
..  You may obtain a copy of the License at

..  http://www.apache.org/licenses/LICENSE-2.0

..  Unless required by applicable law or agreed to in writing, software
..  distributed under the License is distributed on an "AS IS" BASIS,
..  WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
..  See the License for the specific language governing permissions and
..  limitations under the License.


.. _contact_support:

Contact Support
===============

This section walks the user through contact support workflow. The workflow allows the user to send an email to the support team of the SD-WAN Conversion Tool.

.. figure:: images/form_for_authenticated_user.png
    :align: center

    Figure 1. Contact support form

.. list-table:: 
    :widths: 8 20
    :header-rows: 1

    * - Field Name
      - Description
    * - Email
      - It is the email which will be CC in the support email.
    * - Subject
      - It is the subject sent with the email.
    * - Workflow ID
      - It is the ID(s) of the conversion workflow as stated in user logs.
    * - Message
      - It is the message sent with the email.
    * - Upload Files  
      - It is the uploaded file(s) that will be sent as an attachment with the email.



Send an Email to Support Team
+++++++++++++++++++++++++++++

To send an email to the support team of SD-WAN Conversion Team, follow the steps given below:

1. Click on the **Help** button in the top right corner of the activity window, and select the **Contact Support** option from the dropdown. The following screen will appear on the application window.

 .. figure:: images/form_for_authenticated_user.png
     :align: center

     Figure 2. Contact support form

 For unauthenticated users, the email field in the contact support form will be enabled. Additionally, the **Workflow ID** input field will be hidden as shown in the figure below.

 .. figure:: images/form_without_values.png
     :align: center

     Figure 3. Contact support form for unautehnticated user

2. Insert values in the required input fields, i.e. Email, Subject & Message. After all the values have been inserted in the required input fields, the **Send Email** button gets enabled as shown in the figure below.

 .. figure:: images/form_for_authenticated_user.png
     :align: center

     Figure 4. Contact support form

 The user can also upload a maximum of three files, which will be sent with the email as attachments. Only png & jpg files are supported as attachments with the email.

3. Click **Send Email** to proceed. An email will be sent to the support team of the SD-WAN Conversion Tool.

A success notification with the message **email sent successfully** will also appear on the top right corner of the UI.